Support & FAQ

We’re a small team. We read every message and reply within 2 business days. Email us at support@my-within.com or use the form below.

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FAQ

Is my data private? Yes. Health data is protected under Article 9 GDPR with explicit consent, pseudonymised before any AI processing, and hosted in Helsinki, Finland (Hetzner HEL1) — fully inside the EU/EEA.

Can I delete my account? Anytime, from Profile → Delete my account. Full instructions: Account & Data Deletion page. We purge everything within 30 days.

Do you offer refunds? Yes — see our Refund Policy.

How do I become a coach? Sign up as a coach in the app and upload your qualification certificate. Our team reviews within 3–5 business days.

Where can I read the legal disclosures? Imprint · Sub-processors · Cookies · Privacy Policy